A small amount of hair loss may occur at the beginning.

However, you can get an exchange if the issue is severe within a month of purchase.

Products that have been purchased for more than a month may be difficult to get an exchange depending on how they are used and washed

To minimize hair loss, it is recommended to wash with lukewarm water with some mild cleanser,

and after washing, dry the brush hair facing down.

Natural hair may have a unique smell because it is not processed chemically.

Also, sometimes the scent of the natural henna dye may smell uncomfortable.

In this case, the scent will be naturally gone as you use/wash it.

Piccasso brushes use natural henna dyeing on its hair, not industrial dyeing.

Henna dyeing may cause the color to fade in the beginning, but after washing it 3-4 times, it will disappear.

Piccasso brush can be A/S for reasons such as handle separation during use.

If you want A/S, Please contact us via Q&A to check in detail.

In the case of a refund due to return/order cancellation, used rewards and coupons will be restored again.

However, it may not be possible to be restored due to its expiry

Please repack everything you received and send it to the address below.

[06070] 2F, 10, Samseong-ro 148-gil, Gangnam-gu, Seoul, South Korea

You can apply after writing down the reason of exchange/return at [My Page>Order List] or contact us via Q&A.

Return is only possible without opening the product (7 days from receiving),

100% return is possible if the product is incorrectly delivered or defected.

In the case of passing more than 7 days after receiving, or being imputable to the customer,

return shipping charges may differ depending on the country or return may not be available.

If you cancel your order, a refund will be processed immediately,

but it may take 3-7 business days depending on the payment method.

Please contact us via Q&A to check the details in case of delay.

Payment confirmation is usually confirmed automatically within 30 minutes.

If the confirmation is delayed for more than an hour, please contact us via Q&A.

Reward will be automatically issued after delivery. 

Even though you receive the delivery, please understand that it may take 1-2 days more depending on the system.

The rewards are available to use immediately.

Delivery may take up to a week or more depending on the destination,

or it may take a little longer depending on the logistics and courier's circumstances.

It will be sent through a secure post office EMS.

Please contact us via Q&A to check in detail.

The shipping fee is automatically set when making a payment for the order depending on the region or product weight,

Tariffs and taxes are not included. Additional payment may be required when receiving the product according to the country.